CK44 app Privacy Policy – How your data is collected, used, and kept secure

Welcome to CK44 app. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it secure when you use CK44 app – whether through the website, mobile app, or any other digital channel.

By accessing the CK44 app platform or creating an account, you are considered to have read and accepted this Privacy Policy. This policy is prepared in accordance with data protection regulations of Bangladesh and all other applicable jurisdictions.

CK44 app collects certain necessary information to operate the service smoothly. Data comes from two sources – what you provide directly and what our systems collect automatically.

Information you provide directly:

• At registration: full name, mobile number, email address, date of birth
• For KYC verification: a copy of your National ID card or passport
• At payment: bKash/Nagad number, bank account details
• When contacting support: conversation content

Automatically collected information:

• Device type, operating system, and browser information
• IP address and approximate location
• A log of how long you spent on the platform, when you visited, and what you viewed
• Information obtained from cookies and similar tracking technologies

CK44 app uses your information only for specific, legitimate purposes. Your data is never used for unnecessary or unauthorized reasons.

• Account Management: For login, identity verification, and security purposes.
• Payment Processing: To process deposits and withdrawals and to prevent fraud.
• Service Improvement: To analyze your usage patterns and improve the platform.
• Customer Support: To resolve your issues and answer your questions.
• Legal Compliance: To comply with applicable laws and directives from regulatory authorities.
• Promotional Communications: To send you offers and updates with your consent (with the option to opt out).
• Responsible Gaming: To identify unusual gaming patterns and offer you timely support.

CK44 app never sells your personal information. However, limited data may be shared with trusted third parties solely to deliver our services.

Who your information may be shared with:

• Payment Provider: bKash, Nagad, Bank — only the minimum information required to process your transactions.
• Game Provider: Account ID for managing game sessions (not your name or personal details).
• Technology Partners: Cloud server and security service providers – under strict confidentiality agreements.
• Law Enforcement Agencies: Only when required by law or by court order.

CK44 app uses cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device.

You can disable cookies through your browser settings. However, turning off essential cookies may cause some features to not function properly.

CK44 app keeps your information secure to the highest industry standards. We make no compromises on security.

• Encryption: 256-bit SSL/TLS encryption for all data transfers and storage.
• Firewall: Advanced firewall and intrusion detection systems are active.
• Access Control: Only authorized personnel may access information on a need-to-know basis.
• Regular Audits: Regular penetration testing to identify and address security vulnerabilities.
• Data Backup: Backups are maintained across multiple servers to ensure your data is never lost.
• Two-Factor Login: Enabling 2FA adds an extra layer of security to your account.

As a CK44 app user, you have full rights over your own data and can exercise those rights at any time.

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You can request updates to any incorrect or outdated information.
• Right to Erasure: You may request complete deletion of your account and data, provided there is no legal obligation to retain it.
• Data Portability: The right to easily obtain a copy of the information we hold about you.
• Right to Object: The right to object to the processing of your data for specific purposes.
• Withdrawal of Consent: The right to withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact our support team. All requests will be acted upon within 30 days of receipt.

CK44 app does not retain data longer than necessary. Each type of information has a defined retention period.

• Account Information: For the duration your account is active, and for 5 years after closure (as required by law).
• Transaction Records: Up to 7 years in accordance with financial regulations.
• Login Log: 1 year for security analysis purposes.
• Support Conversation: 2 years after case resolution.
• Marketing Data: Deletion is carried out immediately upon opting out.

CK44 app is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

If we become aware that any user is under 18 years of age, their account will be immediately suspended and all associated data will be deleted.

CK44 app may update this Privacy Policy from time to time. The date of each update will be clearly displayed at the top of the page.

For any privacy-related questions, requests, or complaints, please reach out to our support team. Our data protection team aims to respond within 7 business days of receiving your request.